General terms and conditions of sales and services

Effective November 20, 2024

BRIDGES IN HEALTH

Simplified joint-stock company (SAS), company under French law,

With capital of 30,000 euros,

Headquarters at 10, rue Victor Poirel – 54000 NANCY,

Registered under the number 928 417 393 at the “Registre du Commerce et des Sociétés de NANCY”,

Represented by Mrs Kristal LAU YING QING LAFRANCE, her capacity as President, duly authorized for the purpose of the agreement hereby.

Hereinafter referred to as “the Vendor or the Professional or the Operator”

PREAMBLE

The hereby General Terms and Conditions of Sale and Services constitute the entire contractual framework applicable to any sale and services that occurs on the BRIDGES IN HEALTH website. They cancel and replace any other possible prior communication (except express written derogation and contradictorily approved by the parties).

It is important to read, understand and accept each of the following terms, because any sale that occurs on the BRIDGES IN HEALTH’s website is subject to the application of this contractual framework, and in particular these General Conditions of Sale.

The Customer (defined as any person(s) who makes a purchase from the Vendor) and/or User (defined as any person(s) who consumes the free content from the Vendor and/or Website and its associated Services), who does not agree with the terms herein (see definitions below), remains free not to place an order or use any Services on the BRIDGES IN HEALTH’s website.

BRIDGES IN HEALTH reserves the right to modify these General Terms and Conditions of Sale and Services at any time by publishing a new version on the Site. General Terms and Conditions of Sale and Services are those in force on the date of validation of the order. The Parties agree that the photos and images of the Goods for sale on the site have no contractual value.

DEFINITIONS

The terms and expressions referred to below mean, when preceded by a capital letter, for the purposes of the interpretation and execution of these presents:

"Article": the Good(s) that were the subject of the Order;

"Good": any product offered for sale on the Site;

"Order": request for Goods or Services made by the Customer to the Vendor;

"General Terms and Conditions of Sale and Services ": Terms and conditions of sale and services that are the subject of these presents;

"Contract": this document, including its preamble and its annexes as well as any amendment, substitution, extension or renewal made to these presents by virtue of the agreement of the Parties;

"Delivery Time": period between the date of Validation of the Order and the date of Delivery of the Order to the Customer;

"Delivery Costs": cost of the costs incurred by the Seller to deliver the Order to the Delivery address indicated by the Customer;

"Delivery": shipment of the Item to the Customer;

"Delivery Method": means any standard or express delivery method available on the Site at the time of the Order;

"Price": the unit value of a Good or Service; this value is inclusive of all taxes and excluding Delivery Costs;

"Total Price": the total amount of the cumulative Prices of the Goods and Services that are the subject of the Order; this amount is inclusive of all taxes;

"All-Inclusive Price": the Total Price to which the price of the Delivery Costs is added; this amount is inclusive of all taxes;

"Service": any service offered for sale and/or for free on the Site; includes subdomains, downloadable materials, email newsletters, podcast audio episodes, digital products, an online store, certificates, courses, programs, and social media profiles containing content from Bridges in Health.

"Site": Online Sales site ‘www.bridgesinhealth.com’ used by the Vendor for the marketing of its Goods / Services;

"Territory": has the meaning given to this term in section scope of application;

“Users”: individuals or organizations who consume the content on this website and on associated social media and other media platforms with or without purchasing a product or service;

"Validation of the Order": has the meaning given to this term in the section ENTRY INTO FORCE AND DURATION ;

"Online Sale": marketing of the Seller's Goods and Services via the Site;

Any reference to the singular includes the plural and vice versa.

Any reference to one gender includes the other gender.

PRODUCTS

Presentation of the Products:

The Products and Services are presented by BRIDGES IN HEALTH on the Site with all the technical information so that the potential Customer knows the essential characteristics of the Product(s) and services they wish to purchase before placing an Order. The photographs and/or three-dimensional models faithfully reproduce the Products but minimal variations in the presentation of these Products do not engage the responsibility of BRIDGES IN HEALTH.

Characteristics of the Products:

The characteristics of the Products may be modified at any time by BRIDGES IN HEALTH, in particular with regard to the composition of a Product or its packaging. Any substantial modification of the characteristics of a Product will be indicated on the Product sheet of the Site for a period of three (3) months and will be communicated by e-mail to Customers who have subscribed to a Subscription, prior to the dispatch of their next Order from the marketing of the modified Products. The Products comply with current French and European regulations regarding food supplements.

SCOPE OF APPLICATION

These General Terms and Conditions of Sale and Services are reserved exclusively for consumers, as defined by law and jurisprudence, acting exclusively on their own behalf and domiciled only in :

Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, The Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Canada, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo, Democratic Republic of the, Congo, Republic of the, Costa Rica, Côte d’Ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor (Timor-Leste), Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Fiji, Finland, France, Gabon, The Gambia, Georgia, Germany, Ghana, Greece, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Korea, North, Korea, South, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Federated States of, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, North Macedonia, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, Spain, Sri Lanka, Sudan, Sudan, South, Suriname, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe.

The essential characteristics and prices of Goods and Services sold electronically are available on the Site.

The professional also provides the consumer with information relating to his identity, postal, telephone and electronic contact details and his activities, as well as information relating to legal guarantees, in particular the legal guarantee of conformity and the legal guarantee against hidden defects, and any commercial guarantees, as well as, where applicable, after-sales service and information relating to other contractual conditions, in accordance with articles R. 111-1 and R. 111-2 of the French Consumer Code.

In addition, the customer receives the information provided for in articles L. 221-5 and L. 221-11 of the French Consumer Code, before and after the conclusion of the sale, in particular by means of the present General Terms and Conditions of Sale and Services.

The present General Terms and Conditions of Sale and Services apply to all sales of Goods and Services by the Vendor via the Site.

The Customer hereby declares that he/she has read and understood these General Terms and Conditions of Sale and Services prior to validating the Order as defined in section ENTRY INTO FORCE AND DURATION. Validation of the Order therefore implies unreserved acceptance of these General Terms and Conditions of Sale and Services. These General Terms and Conditions of Sale and Services are applicable to Orders placed for Delivery only in:

Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, The Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Canada, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo, Democratic Republic of the, Congo, Republic of the, Costa Rica, Côte d’Ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor (Timor-Leste), Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Fiji, Finland, France, Gabon, The Gambia, Georgia, Germany, Ghana, Greece, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Korea, North, Korea, South, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Federated States of, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, North Macedonia, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, Spain, Sri Lanka, Sudan, Sudan, South, Suriname, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe.

ENTRY INTO FORCE AND DURATION

These General Terms and Conditions of Sale and Services come into force on the date of Order Validation as defined in below.

The General Terms and Conditions of Sale and Services are concluded for the duration necessary for the supply of the Goods and Services, until the extinction of the guarantees and obligations owed by the Vendor.

Ordering Goods and Services and Online Sales Conclusion Steps

In order to complete the Order, the Customer must take the following steps:

1. Enter the Site address ;

2. Follow the Site's instructions, and in particular the instructions for opening a customer account;

3. Fill in the order form. In the event of prolonged inactivity during connection, the selection of Goods and Services chosen by the Customer prior to this inactivity may no longer be guaranteed. In this case, the Customer is invited to restart the selection of Goods and Services from the beginning;

4. Check Order details and, if necessary, identify and correct any errors;

5. Validate the Order, the Total Price and the All-Inclusive Price (the “Order Validation”);

6. Follow the instructions of the online payment server to pay the All-Inclusive Price.

The Customer will then promptly receive electronic confirmation of acceptance of payment for the Order.

The Customer will also immediately receive an electronic confirmation of receipt of the Order (the “Order Confirmation”).

The Customer will receive electronic confirmation that the Order has been dispatched.

Delivery will be made to the delivery address indicated by the Customer at the time of the Order. During the various stages of the Order mentioned above, the Customer undertakes to comply with the present contractual conditions, in application of article 1366 of the French Civil Code.

The Vendor undertakes to honour the Order only within the limits of available stocks of the Goods. If the Goods are not available, the Vendor undertakes to inform the Customer.

However, in accordance with article L. 121-11 of the French Consumer Code, the Vendor reserves the right to refuse the Order if it is abnormal, placed in bad faith or for any other legitimate reason, and in particular if there is a dispute with the Customer concerning payment of a previous order.

PRICE OF GOODS AND SERVICES AND CONDITIONS OF VALIDITY

The Price of the Goods and Services sold on the Site is indicated respectively by item and reference or by service and reference.

At the time of Order Validation, the price to be paid is the All-Inclusive Price.

Telecommunication costs incurred in accessing the Site are the sole responsibility of the Customer.

The validity of offers and prices is determined by the updating of the Site.

TERMS OF PAYMENT

Payment of the All-Inclusive Price by the Customer is made by one of the following means of payment: bank card, credit card, e-cartebleue, Paypal, Stripe, Revolut, SEPA bank debit, or bank transfer.

The Vendor cannot be held responsible for any malfunction that the consumer may encounter as a result of using one of the above-mentioned payment services. As these payment services are independent of the Vendor, it is up to the consumer to contact their respective customer service department.

The transaction is immediately debited from the Customer's bank card or bank account after verification of the card details or authorization is given by the Customer.

The transaction is immediately debited from the Customer's bank card after verification of the Customer's card details, and upon receipt of debit authorization from the company issuing the bank card used by the Customer.

The commitment to pay given by means of a payment card is irrevocable. By providing his/her bank card and bank account details, the Customer authorizes the Vendor to debit his/her bank card or bank account for the amount corresponding to the All-Inclusive Price.

To this end, the Customer confirms that he/she is the holder of the bank card or bank account to be debited, and that the name on the bank card or bank account is indeed his/her own. The Customer must provide the sixteen digits and expiry date of his/her credit card, as well as the visual cryptogram, if applicable. The same applies to SEPA bank debit - a mandate will be provided for the Customer to sign and authorize the direct debit.

Should it prove impossible to debit the All-Inclusive Price, the Online Sale will be immediately terminated and the Order cancelled.

ORDER DELIVERY

Delivery Method

The Customer chooses one of the Delivery Methods offered on the Site when placing the Order.

Delivery Address

The Customer chooses a Delivery Address that must be located within the Territory, failing which the Order will be refused. The Customer is solely responsible for any failure to deliver due to a lack of information at the time the Order is placed.

Amount of Delivery Charges

The amount of the Delivery Charges depends on the value of the Order and the delivery method chosen by the Customer. In any event, the amount of the Delivery Charges will be indicated to the Customer prior to Order Validation.

Delivery times

Delivery times are available on the Site and may vary depending on the availability of the Goods ordered.

Delivery times are expressed in working days and correspond to the average time required to prepare and dispatch the Order within the Territory.

Delivery Times run from the date of Order Confirmation by the Vendor.

Late Delivery

In the event of late Delivery, the Order will not be cancelled.

The Vendor will inform the Customer by e-mail that Delivery will be delayed. The Customer may then decide to cancel the Order and will send the Vendor a notice of cancellation of the Order by e-mail.

If the Order has not yet been dispatched when the Vendor receives the Customer's cancellation notice, Delivery will be blocked and the Customer will be reimbursed for any sums debited within fourteen days of receipt of the cancellation notice. If the Order has already been dispatched when the Vendor receives the Customer's cancellation notice, the Customer may still cancel the Order by refusing the parcel. The Vendor will then reimburse the sums debited and the return costs paid by the Customer within fourteen days of receipt of the return of the refused package, complete and in its original condition.

Delivery tracking

The Customer can track the progress of the Order in the space reserved for this purpose on the Site.

Checking the Order on arrival

It is the Customer's responsibility to check the condition of the packaging and the Items on delivery.

It is the Customer's responsibility to make any reservations and complaints he/she deems necessary, or even to refuse the parcel, if the parcel is obviously damaged on Delivery. Such reservations and claims must be sent to the carrier by registered letter with acknowledgement of receipt within three working days, not including public holidays, following the date of Delivery of the Goods.

The Customer must also send a copy of this letter to the Vendor. Failure to lodge a claim within the aforementioned period shall extinguish any action against the carrier in accordance with article L. 133-3 of the French Commercial Code. The Customer must ensure that the Goods delivered correspond to the Order. In the event of non-conformity of the Goods in kind or in quality with the specifications mentioned in the Delivery note, the Customer must inform the Vendor by e-mail at leesien@bridgesinhealth.com and return the Goods to the address indicated under the conditions of this section.

RIGHT OF WITHDRAWAL

The Customer has a right of withdrawal which may be exercised within a period of fourteen calendar days from the date of receipt or collection of the Order. If this period expires on a Saturday, Sunday or public holiday, it is extended to the next working day.

Customers wishing to exercise their right of withdrawal must return the Articles within the above-mentioned period, in their original packaging, complete and new.

The Vendor also offers digital content without material support which, in accordance with the French Consumer Code and European regulations, are among the exceptions to the application of the 14-day right of withdrawal subject to the following conditions being met:

• That the consumer has given his or her express consent for performance of the contract to begin before expiry of the withdrawal period;
• That the consumer has expressly acknowledged that he will lose his right of withdrawal by accepting this early performance;
• That the professional has provided confirmation of the consumer's agreement in accordance with the legal provisions in force.

Upon validation of the order and prior to payment for the digital content without material support, the consumer acknowledges fulfillment of these conditions and expressly agrees to waive his/her right of withdrawal for the said digital content ordered.

LACK OF CONFORMITY AND HIDDEN DEFECTS

The Customer benefits from the legal guarantee of conformity and the legal guarantee relating to hidden defects affecting the thing sold. BRIDGES IN HEALTH does not provide any additional commercial guarantee.

In the event of an indisputable defect or non-conformity of the products, BRIDGES IN HEALTH undertakes to replace the product within the limits of available stocks or, otherwise, to reimburse the customer for the amount of the product.

The welcomes boxes or gifts offered by the Vendors are not covered by these guarantees and are subject to reimbursement of replacement.

USE OF ONLINE PLATFORMS

Acceptance of the Terms of Use

By accessing the following media and social media platforms that belong to Bridges In Health (hereinafter "the Platforms"):

www.tiktok.com/@drkristallau

www.instagram.com/@mamaswingwoman

www.instagram.com/@drkristallau.author

www.instagram.com/@bridgesinhealth

www.facebook.com/@mamaswingwoman

www.facebook.com/@bridgesinhealth

www.youtube.com/@drkristallau

www.youtube.com/@perinatalsleep

www.linkedin.com/in/klyql

The customer and user agrees to comply with these terms of use. These terms govern the use of the Platforms, including, without limitation, the communication features, receiving courses, watching videos, and any other interaction with the content offered on the Platforms.

Consent to the Use of Data

By using the Platforms, the Customer and User consent to BRIDGES IN HEALTH (hereinafter "the Operator") collecting, using and processing your personal data in accordance with the Platforms' privacy policy. You, as he Customer and User agree, that your information may be used to improve the user experience, personalize content, and for any other purpose described in said policy.

Proper Use of the Platforms

The Customer and User agrees to use the Platforms in a responsible and respectful manner. In particular, the Customer and User agree to:

• Not use the Platforms to transmit, distribute or share content that is illegal, inappropriate, defamatory, or infringing on the rights of others;
• Not attempt to gain unauthorized access to the Platform's systems or other users' accounts;
• Respect the intellectual property rights of the Operator and third parties, including, but not limited to, copyright on videos, courses and other content offered on the Platforms;
• Not use the Platforms for commercial purposes without the express permission of the Operator.

Limitation of Liability

The Operator shall not be held liable for the actions of users on the Platforms, nor for any damage resulting from improper use of the Platforms. You acknowledge that you use the Platforms at your own risk.

Modifications and Updates

The Operator reserves the right to modify these conditions at any time. Any changes will be published on the Platforms, and it is your responsibility to regularly consult the terms of use to keep yourself informed of any changes.

Termination of Access

The Vendor reserves the right to suspend or terminate your access to the Platforms in the event of non-compliance with these conditions, without notice or compensation.

By accessing and using the Platforms, the Customer and User acknowledges having read, understood, and accepted these terms of use.

LIABILITY

BRIDGES IN HEALTH 's liability:

BRIDGES IN HEALTH may not be held liable in any way for the product results and their use by the consumer.

BRIDGES IN HEALTH may not be held liable in any way for non-performance or poor performance of contractual obligations attributable to the Customer, in particular when entering their Order. BRIDGES IN HEALTH may not be held liable, or considered to have failed hereunder, for any delay or non-performance of one of its obligations described in these General Terms and Conditions of Sale and Services, when the cause of the delay or non-performance is linked to a case of force majeure as defined by the case law of the French courts and tribunals.

It is also specified that BRIDGES IN HEALTH does not control the websites that are directly or indirectly linked to the Site. Consequently, BRIDGES IN HEALTH excludes any liability for the information published there. Links to third-party websites are provided for information purposes only and no guarantee is provided as to their content or the products or services they offer.

BRIDGES IN HEALTH is responsible for the Site but declines all responsibility for:

• Any stock shortage that may occur during an Order ;
• Damages of any nature, both material and immaterial, that could result from improper use of the identifier or the method of placing an Order;
• A risk inherent in the use of the Internet network such as loss of data, intrusion, virus, interruption of service or any other similar risk;
• Any damage caused to Customers and users of the Site due to their own fault.

BRIDGES IN HEALTH reserves the right to stop the online marketing of certain Products, without compensation and without notice.

Customer and User Responsibility:

Customers are responsible for the choice of Products they wish to order, for placing an Order and for its payment. Users are responsible for:

• Complying with their legal and regulatory obligations; simply consulting the Site does not exempt them from informed, personalized advice that is up to date with legislative developments;
• Orders placed on the Site;
• Their access to and use of the Site;
• Obtaining and maintaining all equipment necessary to access the Site;
• The compatibility of their equipment with the Site.

Users are solely responsible for any action they take for their health and well-being. As a user, you accept full responsibility for any harm or damage that you may suffer as a result of using, or not using, the information on this website and its associated platforms. You agree to use your judgment before implementing any recommendations or suggestions found on this website and its associated platforms.

Users will guarantee and indemnify BRIDGES IN HEALTH (as well as its affiliated entities, their directors, administrators, employees and agents) from any claim or demand, including attorneys' fees, or from a third party, due to the violation of the General Terms and Conditions of Sale and Services, their misuse or the Site or the violation of any law or the rights of a third party.

INTELLECTUAL PROPERTY RIGHTS

The Vendor's trademark BRIDGES IN HEALTH as well as all trademarks, whether figurative or not, and more generally all other trademarks, illustrations, images and logos appearing on the Goods, their accessories and packaging, whether registered or not, are and shall remain the exclusive property of the Vendor. Any total or partial reproduction, modification or use of these trademarks, illustrations, images and logos, for any reason and on any medium whatsoever, without the express prior consent of the Vendor, is strictly forbidden. The same applies to any combination or conjunction with any other trademark, symbol, logotype or, more generally, any distinctive sign intended to form a composite logo. The same applies to all copyrights, programs, courses, certificates, podcasts, shows, books, digital and physical creations and designs, models and patents which are the property of the Vendor.

FORCE MAJEURE

The Vendor's performance of its obligations under these General Terms and Conditions of Sale and Services shall be suspended in the event of the occurrence of an act of God or force majeure which hinders or delays such performance.

The Vendor shall notify the Customer of the occurrence of such an event of force majeure within 7 days from the date of occurrence of the event.

If the suspension of performance of the Vendor's obligations continues for a period in excess of 15 days, the Customer shall have the option of cancelling the Order in progress and the Vendor shall then refund the Order.

CLAIMS AND AMICABLE SETTLEMENT OF DISPUTES

Pursuant to article L. 612-1 of the French Consumer Code " Tout consommateur a le droit de recourir gratuitement à un médiateur de la consommation en vue de la résiliation amiable du litige qui l'oppose à un professionnel. "

Disputes falling within the scope of article L. 612-1 of the French Consumer Code are those defined in article L. 611-1 of the French Consumer Code, i.e. disputes of a contractual nature, concerning the performance of a contract for the sale or supply of services, between a consumer and a professional. The text covers both national and cross-border disputes.

Should you encounter any difficulties, please contact us beforehand or contact our customer service department. This includes for any after-sales service and order disputes:

Person authorized to receive requests: Lee Sien

Email: leesien@bridgesinhealth.com

Only claims relating to the Online Sale of Articles will be taken into account.

In the year following your request to our services, in application of article R. 616-1 of the French Consumer Code, you may have your request examined by a mediator, whose contact details are given below, bearing in mind that a dispute may only be examined by one mediator, save in exceptional circumstances:

Médiateur du e-commerce de la FEVAD (Fédération du e-commerce et de la vente à distance)

FEVAD Ombudsman for e-commerce (Federation for e-commerce and distance selling)

60 rue la Boétie - Paris, 75008 France

Email address: mediateurduecommerce@fevad.com

Website: http://www.mediateurfevad.fr/

Cross-border disputes :

European Consumer Centre France : Web site : http://www.europe-consommateurs.eu

You may, at your own expense, be assisted by an advisor.

GOVERNING LAW AND JURISDICTION

This agreement is governed by French law.

Any dispute arising from the conclusion, performance, interpretation and/or termination of this agreement shall, by express agreement, be submitted to the French competent courts.